Blerina Merxhani

• Oversee front desk operations end-to-end: check-in/out, registration, eligibility verification, and patient collections.
• Manage payment posting, copay collection, and past-due balance resolution.
• Process prescription orders and refills; assist with durable medical equipment and prosthetics.
• Maintain accurate medical records and respond to patient inquiries with urgency.

• Led patient check-in/discharge operations, improving workflow efficiency and patient satisfaction scores.
• Verified insurance coverage and coordinated with the eligibility team; communicated issues to patients and referring physicians.
• Prepared financial estimates and collected liabilities prior to date of service.
• Scheduled add-on patients with triage; managed proxy accounts for minor patients.
• Consistently hit all company KPIs; maintained full HIPAA compliance across all operations.

• Supported pathology physician and laboratory director at executive level with strict confidentiality.
• Handled patient registration, insurance verification, EMR data entry, and daily batch closing.
• Collected copayments and self-pay balances; coordinated billing documentation with business office.
• Managed surgical scheduling and authorization at Jupiter Medical; maintained supply inventory.

• Interviewed, coached, and supervised associates to meet hotel standards and service values.
• Authored SOPs that reduced customer complaints by 35%.
• Raised TripAdvisor rating from 3.5 → 4.7 in two years; recognized by CEO.
• Assisted GM with forecasting, budget development, and performance reporting.